The Hip Infant | Contact Us

Contact Us

Customer Service

Business Hours: Monday to Friday 9am to 5pm, excluding Australian Public Holidays.
Online: Live Help
Email: customerservice@thehipinfant.com
Australia wide local call: 1300 HIPINFANT (1300 447 463)
International call: +612 9114 9918

Returns

Please contact Customer Service for a returns form

Business Contact

Business Details: The Hip Infant Pty Ltd
ABN: 66 078 945 178
Contact: info@thehipinfant.com.au
Mail Correspondence: PO Box 697, Willoughby NSW 2068, Australia

Warehouse Deliveries

Delivery Address: 2/312 High St, Chatswood NSW 2067, Australia

Peggy G, Eatons Hill, QLD
Thankyou so much for your excellent service. The products arrived so quickly and were just perfect.\r\nI am sure we will be shopping with you again soon.
Cheryl S, Conder, ACT
Would just like to say thank you so much for such great service and FAST delivery - I couldn’t believe that my parcel arrived today - super quick! Products are great too!
Elizabeth, Grafton, NSW
I just wanted to say how much I enjoyed shopping with you. Living in a country town it is great to be able to get beautiful quality baby clothes such as the Snugglebum pj’s, the cute green bag is a nice touch too.
Chelsea M, Runaway Bay, QLD
Received my order today love it thank you for the prompt delivery!!
Kristel G, Ascot Vale, VIC
Thanks again for great customer service, it’s a credit to how you run your business and will ensure I am a returning customer.
Fran R, Caroline Springs, VIC
I just wanted to let you know how happy I am with your customer service! Such quick delivery and GORGEOUS product! Will definitely be a returning customer!
Enjel P, Neutral Bay, NSW
A quick email to say thanks so much for the super quick delivery of the items I ordered yesterday. The Aden & Anais Dream Blanket is so soft and gorgeous, as is the Gertie & Me bunny - just too cute!
Gabby T, Belmont, VIC
Thank you so much for sending another plate - it has arrived in perfect condition and THANK YOU also for the lovely little rattle for our newest little bub. How sweet of you to send that for us. We also received our other order and are very happy with all of the items. The monkey bag is especially cute ! Best e-shop I’ve used so far... Best wishes and thanks again. Still can’t believe you do all this with 4 kids... Well done !
Alison M, Moore Park Beach, QLD
I just wanted to say that your customer service is fantastic! It was so nice to have someone go out of their way to help, and greatly appreciated. I do most of my shopping on-line and have been a fan of The Hip Infant since my baby arrived 15 months ago... and a fan I will continue to be.
Vy H, Jindalee, QLD
Thanks so much for the quick response. The Hip Infant has great customer service and I will be recommending to all my friends and families.
Gabby T, Belmont, VIC
Thank you so much. What wonderful (and prompt) customer service you provide. I shall definitely be doing a lot of shopping from your website in the near future (who wants to take four kids to the shops anyway !). Yes I can see the ride ahead is going to be a busy one and I don’t even work - I really don’t know how you do it - amazing...
Jehanne U, Coldstream, VIC
I received my order today - and I LOVE it all! I always enjoy browsing and reading your newsletters and blog but this is my first time ordering. Thank you so much for your wonderful store and fantastic customer service (with very prompt delivery)! I’ll be back for sure!
Alison M, Moore Park Beach, QLD
Thankyou so much for your help. I just loved the little suit, as did my friend who‘s baby I bought it for... and of course the alimrose monkey was gorgeous as expected. I just wanted to say that your customer service is fantastic! It was so nice to have someone go out of their way to help, and greatly appreciated. I do most of my shopping on-line and have been a fan of The Hip Infant since my baby arrived 15 months ago... and a fan I will continue to be.
Erin W, Woodville West, SA
This is my first time ordering from The Hip Infant, and I would just like to tell you how happy I am with the quality of the products and the speed of delivery. I will be recommending your website to all of my friends with children. Thanks and I look forward to making more purchases in future.
Erni W, Hawker, ACT
Just wanted to say thank you so much for my orders. I didn’t expect it to arrive this morning. I thought it would be after easter holiday. Thanks again. Always happy shopping at The Hip Infant.
Jackie V, Carina, QLD
Goods received! Really happy and will be definitely using your brilliant website again! Thank you :)
Nicole. W Glen Iris Vic
A big thank you too all involved assisting me with a pleasurable shopping experience at The Hip Infant.
Tracy. S Canningvale, WA
I would like to say a very BIG thank you!!! I just received my order and I am more than impressed with the friendly staff that helped and the prompt delivery.
Ally. L Horsham, Vic
I am a repeat customer and I have to say I am so impressed with the Service and product range available at The Hip Infant. I just love it all and will be back.
Rebecca. K Yaraville, Vic
I have been shopping at The Hip Infant for 3 years now and it just keep on getting better, keep up the great work.
Dandra. K Umina, NSW
I am writing to say shopping with you was my first experience of shopping on the internet, it was much easier than I thought and I had my parcel the next day! I will be back.