Frequently Asked Questions
First things first, is it safe to order online?
In a word yes, We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us on (02) 9735 8844and we shall happily process your order.
Are my personal details safe with The Hip Infant?
At all times The Hip Infant practices safe e–commerce. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at anytime you would like your information removed from our files please contact us info@thehipinfant.com.au.
What is The Hip Infants refunds/exchange policy?
There is nothing that pleases us more than a happy customer, your satisfaction is our priority. If you are not completely satisfied with your purchase it may be returned within 10 days of receipt of purchase. Please include a copy of your receipt, we shall notify you as soon as we receive it and provide you with a credit code to be used within three months.
Exchanges are to be returned at the customers own expense to:
Returns:
PO Box 6066
Silverwater, NSW 1811
We can not accept returns or exchanges on items that were purchased on sale. Please note: A returned item must be unworn, with tags and packaging intact or we are unable to accept the item for return or exchange.
Does The Hip Infant Deliver Worldwide?
Yes love to share our products with the rest of the world.
New Zealand: AUD$12.00
Asia: AUD$12.00
UK/USA: AUD$18.00
Rest Of World: AUD$18.00
Please note: We do not ship Oeuf NYC Baby Loungers, Skip Hop Bags or Anna & Sally Bags worldwide.
When will my order be sent?
All orders received prior to 3pm will be dispatched on the same day, this excludes weekends and public holidays.
When will my order arrive?
Melbourne Metro: Next Business Day
Greater Melbourne: Next Business Day
Sydney: 1–2 Business Days
Queensland: 2–3 Business Days
Canberra: 1 Business Day
Tasmania: 2–3 Business Days
Adelaide: 1–2 Business Days
Northern Territory: 5–7 Business Days
Western Australia: 5–7 Business Days
Speaking of delivery, how much does it cost within Australia ?
Delivery within Australia is a flat rate $7.50.
On most occasions we use the services of a courier company, where this is not possible (due to remote location) we use Australia Post Express delivery.
As all parcel need to be signed for, we ask that you DO NOT provide us with a Post Office Box address, where possible please have deliveries sent to a work place or residence where someone is available to receive the item as they will need to be signed for. A tracking number will be available for all sent items, should you at any stage require the tracking number please contact us.
All parcels are insured against loss or damage.
So how Can I place an order?
- Online using your credit card, we accept Mastercard, Visa, bankcard and Amex.
- Give us a call (02) 9735 8844 if we are unavailable please leave us a message and and we will get back to you ASAP.
- Email us your order and pay via DD.
Westpac
Account Number: 355 918
BSB: 033 039
Please use your name when paying and send us an email to let us know you have paid. Keep in mind payments take up to 48 hours to clear, items will be sent once payment has cleared.
I have noticed your selection of gift packs, they are great but I would really like to put together my own?
Not a problem, feel free to put together your own.
Do you gift wrap?
All orders sent from The Hip Infant, are wrapped in our signature gift wrap free of charge.
Does The Hip Infant accept product submissions?
We love to see new labels and products, please be aware we get lots and don't always have time to reply. If we feel your product is a good match for The Hip Infant we will be in touch with you.
If you would like to send us a sample please do so to
PO Box 697, Willoughby, NSW 2068.
If you would like it returned please enclose a self addressed reply paid pack and we will promptly return it.