Returns & Exchanges
Should your purchase not be appropriate The Hip Infant welcomes Returns & Exchanges within 30 days of the original date of purchase.
Please contact us for a Returns & Exchanges form, this shall be emailed to you and includes all appropriate information to assist you in the process. Please print this, fill out all relevant fields and return to the address provided.
Upon receiving your return we shall be in touch to notify you of details of an issued store credit or confirm your exchange. Although we strive to fulfil a fast turnaround period please allow 4 days during peak times.
The customer is responsible for all costs incurred to return parcels to The Hip Infant, we recommend a traceable mode of delivery as we will not be responsible for any parcels that are lost or misplaced. An additional postage charge will apply to return the exchanged item to the customer.
All returns must be unused, in original packaging with tags intact if a return is suspected to be anything but in its original condition the item shall be returned to the customer and redelivery will be charged.
The Hip Infant will provide credit for returned items only. The Hip Infant reserves the right to charge actual original postage cost on the return of an item.
We do not refund for change of mind, should a product be faulty or a description misleading or inaccurate we shall gladly refund the item less any discounts or promotions applied to the original order.
Strictly no returns or exchanges on custom made personalised orders, sale or discounted items.